FAQ
HOW TO APPLY FOR MEMBERSHIP
1.Visit the site and open the login screen by clicking the icon in the upper right corner.
2.Select "Create an Account" from the login screen.
3.Enter your information to create an account.
4.After registering, a coupon code will be sent to your email address.
5.Enter the coupon code on the payment screen.
6.Enjoy free shipping when the code is applied.
Note: Please make sure you are logged in when using the coupon.
DO YOU PROVIDE INTERNATIONAL DELIVERY?
Coming soon
CAN I ORDER PRE-ORDER AND AWAITING STOCK PRODUCTS IN THE SAME ORDER WITH AN IN STOCK PRODUCT?
In one order, you can order all products with different shipment dates (In stock, awaiting stock or pre-order products). However, all items will be shipped out together based on the farthest availability date in that order. Please check the dates specified in the delivery details again.
We recommend you to separate pre-order items from non pre-order and awaiting stock items for faster delivery.
ISSUES WITH ITEMS
My items are defective, damaged or missing. Please contact support@th.colleize.com
FORMS OF PAYMENT
We accept the follwing payments via OPN Payments:
- Card Payment (Credit and Debit Card)
- Promptpay
- Mobile Banking
- TrueMoney
WILL MY CREDIT CARD INFORMATION BE PROCESSED SECURELY?
Your safety is our top priority. Any credit card transactions will be processed in the most secure way possible. The company will not store your credit card information after an order is placed.
The information will be sent directly to the bank for payment processing.
CAN I CHANGE THE DELIVERY ADDRESS, PHONE NUMBERS OR NAME OF RECIPIENT AFTER PLACING MY ORDER?
If your order has not been shipped, you can request to change your shipping information by contacting support@th.colleize.com